Citizen Advice Wandsworth human resource policies needed review and updating. Pelin Buyuksarac offered her skills.

Citizen Advice Wandsworth provides information, advice and support to over 8000 local people a year to enable them to manage their affairs and live independent and resilient lives.

“Working with Phil was a wonderful experience and I was able to use my skills to help an organisation working to improve the lives of those in need. I realised how valuable and relevant my skills still are and the experience has improved my confidence in my abilities.”  Pelin Buyuksarac – Link Up volunteer

The problem: Citizen Advice Wandsworth human resource policies were in need of review, updating and simplification. Without an HR manager, the organisation was finding it difficult to allocate the time and resources needed to complete this important piece of work.

The Solution: Pelin, who had taken time off from work to care for her two small children, decided to apply her background in human resources and organisational development and undertake the challenge of reviewing and revising the policies. She spent time over 8 months working with Phil at Citizen Advice in a way that fit around her busy schedule but also met the needs of the organisation. This was a great way for her to test out her skills once again and prove to herself that she could still deliver on a high level.

The Result: Pelin produced a revised version of the Personnel Policies and forms, incorporating all policies into an Employee Handbook. She will continue to support Citizen Advice Wandsworth to revise their volunteer policies after the summer holidays.

“Pelin’s input solved our problem! Her approach was professional and she has delivered a set of policies that will be easier to implement, administer and keep up to date in the future.”  Phil – Citizen Advice Wandsworth